:: Mark Miller's Resume ::

Work History

Manage two or more teams of representatives in the technical, billing, and sales areas.
Set team and individual goals to meet and exceed those set by upper management.
Create training material for new and existing employees on new products, tools, duties, and policies.
Ensure that representatives have the tools and training to meet and exceed their goals and make suggestions to management when such tools do not exist or could be refined to perform faster or more accurately.
Train new and existing employees on SEO, PPC and other online marketing tools, options, and offers.
Google certified in AdWords Sales.

Contact Web Design and Marketing clients to explain options and costs for Web Design, SEO, PPC and other Marketing Product options
Create contracts for fulfillment of Web Design and Marketing services
Follow up on Web Design and Marketing product purchases to ensure proper fulfillment of customer's requests and expectations
Train employees on creating design processes and fulfillment timelines
Create weekly reports on Operations floor's weekly statistics and send to management
Track Social Media sites for mentions of Company and respond to customer inquiries
Google certified in AdWords Sales.

Guide technical support and sales calls for a team of up to twelve representatives
Increased sales from $1,000/month to $10,000/month for my team
Administrate processes on over 5,000 servers running on UNIX and Windows operating systems
Conduct interviews for potential employees
Review team and individual service levels to ensure quality of service

Process technical issues presented by Sales and Quality Assurance Departments
Access customer's accounts via SUDO, SSH, FTP, and multiple email clients
Assist Sales and Quality Assurance representatives with technical support issues
Process free Professional Service requests upon a Manager's approval

Receive customer calls regarding their websites, Virtual Private and Dedicated servers
Assist customers with the setup of their purchases
Advise customers with purchasing the correct products for their needs
Inform clients of browser, FTP and email client settings
Train new employees on iPowerWeb's policies, procedures, and programs

Receive incoming calls on Compass Bank customers
Access customer's checking, savings, CD, and money market accounts
Train new employees on all aspects of the bank, its policies, procedures, internal programs, and their use
Assist current employees with accounts, follow up training, and tips for success

Bachelor of Arts, December 2008
Major in Interdisciplinary Studies
Awarded Asian and Pacific American Studies Certificate for completion of required courses